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How-to PublisherNetwork

Update company, tax and payout details

Updated

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You can’t edit company, tax or payout details in the dashboard: our team changes them for you. Email us from the address on the account, with your account ID and what’s changing.

On this page

What you can see yourself

WhereWhat it shows
My Profile, then Account Information (publishers)Name, Email, Publisher ID and Status
My Profile, then Account Information (networks)Name, Email, Network ID and Member Since
Billing (publishers)Your Lifetime earnings. Open to Owners, Admins and teammates with earnings access.

None of these can be edited from the dashboard. Your password is the exception: see Sign in and reset your password.

Steps

  1. Find your account ID

    Open My Profile and copy your Publisher ID or Network ID.

  2. Email us from the address on the account

    Write to hello@affiliateos.ai from the email shown on My Profile. Put your account ID in the subject, and say what’s changing:

    • the company or account name
    • your tax details
    • where we send your payouts
  3. Check it worked

    A new account name shows under Account Information on My Profile. Unless Billing shows Payout details, tax and payout details don’t show in the dashboard, so keep our email reply as your record of the change.

Good to know

  • If Billing shows a Payout details card, the account owner starts payout setup there instead of emailing us.
  • Changing where payouts go doesn’t change how much you earn.
  • Several accounts in different portals each keep their own details. If they’re linked, tell us which ones should change: Use one login for several portals.

Support

Still stuck? Write to us.

One address for every question: hello@affiliateos.ai. Put the details from this list in your first message so we can find the click or conversion without asking you for them again.

Put these in your message

  1. 01The email you sign in with
  2. 02Your role: publisher, advertiser or network
  3. 03The offer ID
  4. 04The click ID or action_id
  5. 05The time it happened, with your time zone
  6. 06What you expected to happen

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