Browse help topics
Payouts, billing and funding
Your earnings, payout math, reversals, advertiser funds and network plans.
- See what you've earned Your earnings are in US dollars, per conversion and net of reversals. Where to read them in the portal, what adds to them and what can take them back.
- Payout math: from offer payout to your user's reward Your payout is what we pay you for a step. Your user's reward is a second figure we send so you know what to credit. Where each one comes from, with an example.
- Reversals after you've been paid A reversal takes back what a conversion paid, dated on the day it was earned, even once you've been paid. A person reviews it before anything is deducted.
- Advertisers: add funds and see how spend is drawn Add funds by card on Billing, $10 or more a deposit. Each live event that matches a tap is charged its price when we accept it. Test events are never charged.
- Network plans and pricing The network plan starts at $500 a month, in US dollars, and we confirm your price on the demo call before you start. What the plan covers, and what others pay.
- Invoices and receipts The dashboard doesn't create invoices. Here is the record each role has instead, line by line, and what to send us when you need a document.
Other topics
- Getting started 7 articles
- Account, team and security 8 articles
- Offers and the feed 13 articles
- Hosted Offerwall 10 articles
- Offer Links and click tracking 6 articles
- Postbacks and conversions 10 articles
- Fraud Defense and traffic quality 5 articles
- Reporting 5 articles
- Advertiser campaigns 10 articles
- Running a network 3 articles
- Troubleshooting 8 articles
- Developer docs 3 articles
- Messages your users might see
- Glossary 41 terms
Support
Still stuck? Write to us.
One address for every question: hello@affiliateos.ai. Put the details from this list in your first message so we can find the click or conversion without asking you for them again.
Put these in your message
- 01The email you sign in with
- 02Your role: publisher, advertiser or network
- 03The offer ID
- 04The click ID or
action_id - 05The time it happened, with your time zone
- 06What you expected to happen
Looking for a reward in an app? Ask that app's support. It credits your reward, so only it can see your balance.