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Reference Everyone

Invoices and receipts

Updated

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The dashboard doesn’t create invoices. Each role has a line-by-line record instead, and when you need a formal document, you email us.

See also: Payouts

On this page

Advertisers

WhereWhat it records
Billing, Recent depositsYour latest deposits and automatic top-ups, each with its time and amount. After a long run of charges this list can come up empty: Lifetime deposits still counts every one, and we can send you the full list. Deposits and automatic top-ups are card payments through Stripe.
Billing, Recent chargesYour most recent charges, each with the event key it paid for, its time and amount
Billing, BalanceLifetime deposits and Lifetime spend, the running totals
Event logs, on each campaignThe most recent events we logged for it, each with its status and price. Test events are marked and never billed.

For a document about a deposit, choose Contact us at the foot of Billing.

Publishers

WhereWhat it records
ConversionsEach credit and each reversal in the dates you set, one line each, with its action ID. With no dates set, it shows the last 90 days.
Download CSV on ConversionsThe same lines, with Status, Reason, Reversed On and Payout columns
Dashboard, with your date rangeThe payout for those dates, with the status menu set to Completed net of reversals
BillingLifetime earnings, your earnings to date, net of reversals. Invoices stays empty, because we don’t issue invoices in the dashboard. Payments lists any payment recorded for your account, with a receipt where there is one. If it’s empty, use the rows above.

What adds to your earnings is in See what you’ve earned.

Networks

Your plan’s price is confirmed on the demo call. For anything about how your plan is billed, email us.

What to include when you email

Write to hello@affiliateos.ai from the address on the account, with:

  • your Publisher ID, Network ID or the email you use to log in as an advertiser
  • the dates the document should cover
  • the document you need, and the company name and address it should show

Support

Still stuck? Write to us.

One address for every question: hello@affiliateos.ai. Put the details from this list in your first message so we can find the click or conversion without asking you for them again.

Put these in your message

  1. 01The email you sign in with
  2. 02Your role: publisher, advertiser or network
  3. 03The offer ID
  4. 04The click ID or action_id
  5. 05The time it happened, with your time zone
  6. 06What you expected to happen

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