Reversals after you've been paid
A reversal takes back exactly what a conversion paid you, dated on the day the conversion was earned, even when it arrives after you’ve been paid. If it has, a person on our team reviews the reversal before anything is deducted.
See also: Payouts
On this page
- The amount the conversion paid you. Not today’s price for the offer, and never more.
- From the day it was earned. A reversal is dated on its conversion’s day, not on the day it arrives, so it lowers that day’s total.
- Sometimes weeks later. The advertiser’s side can take a conversion back long after it reported it, and our traffic checks can reverse a user’s recent conversions when they reject that user. Why a conversion was reversed covers the reasons.
| Where | What you see |
|---|---|
| Your postback URL | A postback with status=reversed, the same action_id as the credit and reason when one is recorded |
| Conversions | The line with status reversed, its reason and “Reversed on” with the day it arrived |
| Download CSV | The same line, with Reason and Reversed On filled in |
| Dashboard | The payout for the day the conversion was earned, lower by the amount reversed |
Conversions lists a reversal as soon as it arrives. The dashboard’s total for an earlier day updates after our next scheduled rebuild, which runs several times a day.
Example: Pebble Rewards earns $4.20 on a Harbor Blocks install on September 28, and is paid for it. Weeks later, the advertiser’s side takes the install back.
- The reversal is dated September 28 and lowers that day’s total by $4.20.
- That money has already been paid, so the reversal goes to a person on our team for review.
- We either absorb it, and you keep the $4.20, or deduct it from earnings we haven’t paid you yet.
Your endpoint should take back what you credited when status=reversed arrives. The reversal repeats the user_payout its credit was sent with, when it can be matched to that credit. Dedupe on action_id and status together: deduping on action_id alone drops the reversal of a conversion you already credited.
Postbacks through the Network API send status=reversed the same way. Deduct the amount you credited for that conversion.
Email hello@affiliateos.ai with your Publisher ID, the dates and the action IDs you’re asking about. Download CSV on Conversions gives you the action IDs.