> AffiliateOS Help Center. Index of every article for AI tools: https://www.affiliateos.ai/help/llms.txt

# Reversals after you've been paid

Payouts, billing and funding · For publishers, networks · Updated 30 October 2026
Web version: https://www.affiliateos.ai/help/payouts/reversals-after-payment

A reversal takes back exactly what a conversion paid you, dated on the day the conversion was earned, even when it arrives after you've been paid. If it has, a person on our team reviews the reversal before anything is deducted.

## What a reversal takes back

- **The amount the conversion paid you.** Not today's price for the offer, and never more.
- **From the day it was earned.** A reversal is dated on its conversion's day, not on the day it arrives, so it lowers that day's total.
- **Sometimes weeks later.** The advertiser's side can take a conversion back long after it reported it, and our traffic checks can reverse a user's recent conversions when they reject that user. [Why a conversion was reversed](https://www.affiliateos.ai/help/postbacks/why-conversion-reversed) covers the reasons.

## What you receive

| Where | What you see |
|---|---|
| Your postback URL | A [postback](https://www.affiliateos.ai/glossary#postback) with `status=reversed`, the same `action_id` as the credit and `reason` when one is recorded |
| **Conversions** | The line with status `reversed`, its reason and "Reversed on" with the day it arrived |
| **Download CSV** | The same line, with **Reason** and **Reversed On** filled in |
| **Dashboard** | The payout for the day the conversion was earned, lower by the amount reversed |

**Conversions** lists a reversal as soon as it arrives. The dashboard's total for an earlier day updates after our next scheduled rebuild, which runs several times a day.

## If you've already been paid for it

Example: Pebble Rewards earns $4.20 on a Harbor Blocks install on September 28, and is paid for it. Weeks later, the advertiser's side takes the install back.

1. The reversal is dated September 28 and lowers that day's total by $4.20.
2. That money has already been paid, so the reversal goes to a person on our team for review.
3. We either absorb it, and you keep the $4.20, or deduct it from earnings we haven't paid you yet.

> **Money already paid is reviewed by a person, never deducted on its own.** A reversal that lands after you've been paid takes back at most what the conversion paid you. A conversion we held, one already reversed and a step that paid you $0 never count here, because they paid you nothing.

## Take it back from your user

Your endpoint should take back what you credited when `status=reversed` arrives. The reversal repeats the `user_payout` its credit was sent with, when it can be matched to that credit. Dedupe on `action_id` and `status` together: deduping on `action_id` alone drops the reversal of a conversion you already credited.

## If you run a network

Postbacks through the Network API send `status=reversed` the same way. Deduct the amount you credited for that conversion.

## Questions about a deduction

Email [hello@affiliateos.ai](mailto:hello@affiliateos.ai) with your **Publisher ID**, the dates and the action IDs you're asking about. **Download CSV** on **Conversions** gives you the action IDs.