Browse help topics
Account, team and security
Signing in, teammates and their roles, API keys and what to do if one leaks.
Set up
- Invite teammates and choose their roles Owners and Admins give each teammate their own login under Team, with a role and a separate switch for earnings. You share the temporary password yourself.
- Create, rotate and revoke API keys Publishers manage keys under My Profile, networks under Workspace settings. Each key is shown once. Rotate by adding the new key before revoking the old.
- If an API key leaks Generate a replacement, revoke the leaked key straight away, then deploy the new one. Publishers should also check their postback URLs, which a key can edit.
- Add an app or website Register each app or site as its own asset, or property, so it gets its own tracking link, secret and postbacks, and its reporting stays separate.
- Use one login for several portals Have a publisher, advertiser or network account side by side? Ask us to link them, then switch from your account page without signing out and back in.
- Update company, tax and payout details Company, tax and payout details aren't edited in the dashboard. Email us from the address on the account with your account ID, and our team makes the change.
Reference
When something's wrong
Other topics
- Getting started 7 articles
- Offers and the feed 13 articles
- Hosted Offerwall 10 articles
- Offer Links and click tracking 6 articles
- Postbacks and conversions 10 articles
- Fraud Defense and traffic quality 5 articles
- Reporting 5 articles
- Payouts, billing and funding 6 articles
- Advertiser campaigns 10 articles
- Running a network 3 articles
- Troubleshooting 8 articles
- Developer docs 3 articles
- Messages your users might see
- Glossary 41 terms
Support
Still stuck? Write to us.
One address for every question: hello@affiliateos.ai. Put the details from this list in your first message so we can find the click or conversion without asking you for them again.
Put these in your message
- 01The email you sign in with
- 02Your role: publisher, advertiser or network
- 03The offer ID
- 04The click ID or
action_id - 05The time it happened, with your time zone
- 06What you expected to happen
Looking for a reward in an app? Ask that app's support. It credits your reward, so only it can see your balance.