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Account, team and security

Signing in, teammates and their roles, API keys and what to do if one leaks.

8 articles Everyone

Set up

  1. Invite teammates and choose their roles Owners and Admins give each teammate their own login under Team, with a role and a separate switch for earnings. You share the temporary password yourself. How-to PublisherNetwork
  2. Create, rotate and revoke API keys Publishers manage keys under My Profile, networks under Workspace settings. Each key is shown once. Rotate by adding the new key before revoking the old. How-to PublisherNetwork
  3. If an API key leaks Generate a replacement, revoke the leaked key straight away, then deploy the new one. Publishers should also check their postback URLs, which a key can edit. How-to PublisherNetwork
  4. Add an app or website Register each app or site as its own asset, or property, so it gets its own tracking link, secret and postbacks, and its reporting stays separate. How-to Publisher
  5. Use one login for several portals Have a publisher, advertiser or network account side by side? Ask us to link them, then switch from your account page without signing out and back in. How-to Everyone
  6. Update company, tax and payout details Company, tax and payout details aren't edited in the dashboard. Email us from the address on the account with your account ID, and our team makes the change. How-to PublisherNetwork

Reference

  1. Sign in and reset your password Where publishers, advertisers and networks sign in, what to do when you forget a password, how to change one you know and how teammates get a new one. Reference Everyone

When something's wrong

  1. Why an API key stopped working Most often the key expired or was revoked, and both answer 401 Invalid or expired API key. Check the key list, then the header, the key type and your account. Troubleshooting PublisherNetwork

Support

Still stuck? Write to us.

One address for every question: hello@affiliateos.ai. Put the details from this list in your first message so we can find the click or conversion without asking you for them again.

Put these in your message

  1. 01The email you sign in with
  2. 02Your role: publisher, advertiser or network
  3. 03The offer ID
  4. 04The click ID or action_id
  5. 05The time it happened, with your time zone
  6. 06What you expected to happen

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