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Users in states or regions an offer doesn't accept

Updated

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Filter before you show: send the user’s country and, in the US, their state with your Offer API call, and offers that don’t take them are left out. If a user taps one anyway, we refuse states an offer excludes at the tap with “This offer isn’t available in your state”, before the advertiser sees it.

See also: Click tracking

On this page

Countries

Each offer’s geoTargeting says which countries it takes: all of them, only some or all but some. Send country (two letters, such as US) with your Offer API call and you get only offers that take that country. Offers with no country list match every country.

We don’t refuse a tap for being outside an offer’s countries. A user outside an offer’s countries still reaches the advertiser, whose side may not credit the install. So filter first: send country on every call. On the Hosted Offerwall, launch with the user’s country for the same reason.

US states

Some offers turn away players from certain US states. For the offers where we enforce that list, two things happen:

  1. On your list. For a US user, send state (one state, two letters, such as TX), and offers that turn that state away are left out.
  2. At the tap. We place the tap in a US state from its internet address. If the offer turns that state away, the user sees “This offer isn’t available in your state” and the tap never reaches the advertiser. This applies to your links and to Hosted Offerwall taps.

If we can’t place a tap in a state, because it’s outside the US or the lookup doesn’t answer in time, the tap goes through as usual.

Example

Example. Player u_48213 opens Pebble Rewards on an iPhone in Texas at 2:06 PM. Pebble Rewards asks for offers with country=US&state=TX&platform=iOS.

OfferIts ruleResult
Harbor BlocksTakes all of the USListed. The tap goes through.
An offer that turns Texas awayEnforced state listLeft out of the list. A tap from an old link shows “This offer isn’t available in your state”.
An offer that takes Canada onlyCountries: CALeft out of the list.

When your state and ours disagree

You send the state you know, from the user’s profile or address. We decide at the tap from the internet address it comes from. A user on a VPN, or travelling, can pass your filter and still be refused at the tap, or the other way round. That’s expected: the refusal protects the user from completing an offer that wouldn’t pay.

What to tell users

The page tells them to go back and pick another offer, and that’s the right advice. Don’t suggest a VPN or a different address to get around it. Our traffic checks look at addresses too, and a conversion from a state the offer turns away may not be paid.

Support

Still stuck? Write to us.

One address for every question: hello@affiliateos.ai. Put the details from this list in your first message so we can find the click or conversion without asking you for them again.

Put these in your message

  1. 01The email you sign in with
  2. 02Your role: publisher, advertiser or network
  3. 03The offer ID
  4. 04The click ID or action_id
  5. 05The time it happened, with your time zone
  6. 06What you expected to happen

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