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# The wall shows no offers

Troubleshooting · For publishers · Updated 30 October 2026
Web version: https://www.affiliateos.ai/help/troubleshooting/wall-no-offers

"No offers yet" means nothing your account can run matches the platform and country the wall was opened with. Most often the launch URL carries the wrong `platform` or `country`, so check those two first.

## What you see

| What you see | What it means | What to do |
|---|---|---|
| "No offers yet" on the wall's list | No offer you can run matches this platform and country | Check the launch URL (first check) |
| **My Offers** says "No offers to start right now" | Same cause, seen from the player's own tab | Same checks |
| "This offerwall link is invalid or expired." | We refused to open the wall: a wrong wall ID or `uid`, a wall that isn't switched on or a signed link that failed. Not an empty list | See [This offerwall link is invalid or expired](https://www.affiliateos.ai/help/offerwall/link-invalid-or-expired) |
| A blank frame where the wall should be | The page embedding the wall isn't on the wall's allowed origins | See the fourth check |

## Checks, most likely first

### The launch carries the wrong platform

**How to confirm:** Look at the wall URL your app or site opens. With `platform=web`, only web offers show, even on a phone. Any value other than `ios`, `android` or `web` (we also read `iPhone` and `iPad` as `ios`) matches only offers open to every platform.

**Fix:** Send `platform=ios` or `platform=android` from your apps, `web` only for desktop pages, or leave it off. Without it, the wall reads the phone it's opened on and lists that platform's offers. The [launch parameters](https://www.affiliateos.ai/help/developers#offerwall) are in the developer docs.

### The launch carries the wrong country

**How to confirm:** `country` isn't the player's two-letter country code, such as `US`, or it's a country your account has few offers in.

**Fix:** Send the player's own country on every launch. Don't leave it off to fill the list: without `country`, the wall also shows offers the player can't get, and an install on one of those never converts.

### Your account has no offers for that market

**How to confirm:** Call the Offer API with the same filters, `GET /publisher/offers?country=US&platform=ios`. The wall serves offers from the same account, so if that list comes back empty, the wall has nothing either.

**Fix:** Email us the countries and platforms your players are on, so we can look at what your account can run there.

### The page isn't allowed to show the wall

**How to confirm:** The frame stays blank on your site, but the same wall URL opens fine in its own browser tab.

**Fix:** Your wall has a list of allowed origins: the sites that may frame it. A wall you created for a website property allows that site's origin only, and `https://pebble.example` and `https://www.pebble.example` are different origins. The dashboard has no screen to edit the list, so email us your wall ID and the origin of the page that shows the wall. More: [embed the wall on a web page](https://www.affiliateos.ai/help/offerwall/embed-on-web-page#check-which-sites-may-frame-it).

### Test it the way a player sees it

**How to confirm:** Open the snippet's URL in a browser with any `uid`. It's a real launch, so you see what your users see. Without `platform`, a desktop browser lists every platform, so if the wall fills there and is empty on the phone, that phone's platform has nothing in that country.

**Fix:** Test with the same `country` and `platform` your app sends. If a desktop test fills and the app stays empty, compare the two URLs parameter by parameter.

## Send us this

- The email you sign in with.
- Your wall's app ID (it starts with `owapp_`).
- The launch URL your app opens. Remove any `sig` first; the `uid` can be a test user.
- The player's device and country.
- A screenshot of the wall.